FIELD SERVICE ENGINEER ( Full Time )

Analytical Technologies Group

Summary

Join us for a unique opportunity to advance your career in the high growth biologic pharmaceutical research and development industry. Analytical Technologies Group ("ATG Service"), is seeking full-time professional field service talent at all levels to support growing demand for our laboratory instrument maintenance and repair services.

Job Description

You will support customers by performing regular maintenance, repair, and refurbishment of laboratory instruments for our customers, which include pharmaceutical laboratories, research institutions, and pharmaceutical manufacturing facilities. You will learn new skills during our in-house, hands-on training program, which will fully prepare you to service FPLC, HPLC, Bioprocess skids, plate reader, plate washer, centrifugal, and incubator shaker instruments in the field and in our depot.

You will train during the first two to three months of your employment at one of our centers of excellence and participate in our internal training program at these same centers of excellence from time to time throughout your employment.

You will be located in one of our service areas and will report to one of our Area Service Managers and be located in one of our service areas throughout the United States.

Your Responsibilities

As a Field Service Engineer, You will:

• Perform preventative maintenance, repairs, and calibrations on laboratory instruments as well as the refurbishment of instruments.
• Promote the customer’s long-term interests by extending the life of their instruments.
• Effectively communicate with customers and account team members to troubleshoot, diagnose, provide repair updates, train end-users, and ensure full resolution of all customer needs.
• Establish fluency in relevant service documentation, including but not limited to preventative maintenance service reports, IQ/OQ documentation, and other service documentation.
• Create and properly maintain customer service logs and documentation
• Accurately input repair part orders, service records, and time entries
• Follow Company and customer on-site procedures, including customer GxP protocols, safety requirements, Company dress code requirements, and SOP’s
• Represent and promote ATG in a positive, professional manner and demonstrate our core values: Professionalism, Accountability, Commitment, Tenacity, and Selflessness.
• Serve as a member of the customer account team by contributing your technical expertise to resolve customer questions, troubleshoot customer issues, and identify additional opportunities to serve our customers.
• Attend service training as required. Attend all department meetings as requested

Company Background

ATG was founded to support scientific discovery.

We provide regular maintenance, repair, refurbishment, and specialty professional services for laboratory instruments at research and development laboratories throughout the United States.

We specialize in servicing FPLC, HPLC, Bioprocess skids, plate reader, plate washer, centrifugal, and incubator shaker instruments. We also acquire, refurbish, and sell a diverse product line of laboratory instruments and parts.

We are fully aligned with the long-term interests of the owners and operators of pharmaceutical laboratories, pharmaceutical manufacturing facilities, and research institutions. We train and develop knowledgeable, professional engineers to effectively deliver our customers the highest quality service. Each of our customers receive consistent high-quality support from a highly qualified field service engineer.

We continue to grow our customer base within the high-growth pharmaceutical industry. Our growing customer base includes pharmaceutical laboratories, research institutions, and pharmaceutical manufacturing facilities. The demand for our services and our revenue has grown each year. Our Company’s continued growth and the promising, high-growth pharmaceutical industry which we service provides You attractive opportunities for professional growth and career development.

Key Qualifications

• You have achieved one of the following:

  • Associate’s or Bachelor’s degree in a major illustrating mathematical and/or engineering aptitude, OR

  • High School Diploma/GED and 4 or more years of experience servicing electronic/mechanical equipment, OR

  • Equivalent military education, OR

  • Participant in the formal GEHC Biomed/FE Services Internship or Military Externship program

• You must be willing and able to travel to customer locations to perform field service, including overnight travel
• You must be able to pass a background check and drug screen

Key Competencies

• You possess a genuine interest in customer service and troubleshooting
• You have a genuine interest in continuous learning and improvement demonstrated by your completion of relevant training, professional classes, or certifications
• You have strong interpersonal and communication skills
• You are collaborative and resourceful
• You excel at root cause analysis and you are able to solve complex problems
• You embody and demonstrate our Company’s core values.
• Preferred: You have experience or a familiarity with software or hardware technology

Your Benefits

You will benefit from an attractive benefits package that includes medical, dental and vision benefits along with some additional unique benefits including:

• Health and dental insurance
• 401k (100% Company match up to 4% of pay)
• Short and long-term disability coverage
• Life insurance
• Paid Time Off
• Employee assistance program

The Company is an equal opportunity employer and we value diversity at our Company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.