Service for Biacore™ X100 Surface Plasmon Resonance (SPR) System
You rely on your equipment. Your equipment should rely on ATG.
When seeking reliable kinetics, affinity, and active concentration data, you need a dependable and practical interaction analysis system. In other words, what you need is the Biacore X-100. At Analytical Technologies Group, we specialize in both the maintenance and repair of Biacore™ X-100 systems. By servicing a narrow range of instruments and keeping replacement parts in stock, we are able to provide you with quick fixes and keeping your downtime minimal.
2000 customers can’t be wrong relying on ATG. You should too.
Tips for keeping your Biacore™ X100 in good working order:
Daily/after each run:
Empty the waste bottle
Weekly:
Inspect tube fittings and pumps
Check for leaks
Clean the flow system
Monthly:
Clean and disinfect the flow system
Perform a System Check and Pump Calibration
Clean the instrument cover
Inspect the needle and needle wash station, look for accumulations of salt or protein
Refer to your operator’s manual for more information. Can’t find it? We’ve got you covered
Having technical problems with your Biacore™ X100?
Fast Response
We provide very prompt responses to customers within one business day.
Fast Turnaround
Our field service engineers are expediently dispatched across North America & Europe to fulfill your service request.
Expert Staff
ATG’s highly trained, highly skilled staff ensure your instruments remain in optimal condition.
Parts In Stock
To minimize instrument downtime, we stock virtually all parts for the systems in which we specialize.
Biacore™ X100 Troubleshooting Tips:
If proteins and other substances adsorb to the walls of the flow system, giving carry-over problems between assays, clean the flow system with Desorb more often than once a week
If salt residues or other deposits have accumulated on the needle, or needle wash station, clean both the needle and the wash station
If the needle is obstructed or damaged, replace it
If the syringe leaks or salt residues accumulate below the syringe piston, replace the pump syringe
If the System Check and Pump Calibration show incorrect volume delivery from the peristaltic pump, replace the peristaltic pump tube
If carry-over problems persist after Desorb and Sanitize, run: Tools: More Tools: Superclean
If any errors cannot be resolved, your instrument likely requires service. We can help in a hurry! Contact ATG.
