We service and maintain analytical and bioprocess instrumentation with a focus on FPLC equipment and bioprocess skids in addition to single & multi-mode microplate readers and microplate washers.
We strive to be not just another service provider, but a trusted adviser. When you call for service, you immediately speak with a Customer Service Representative specifically assigned to you. Your work order is then directly transmitted to an ATG Field Service Engineer (FSE), who reaches out the same day to perform a fact finding call on your system’s problem. No red tape and no waiting for the next available agent, or leaving you waiting for days while your deadlines approach. We are typically on-site within 1-3 days.
As your trusted resource, we work to establish a strong rapport and extensive customer communication to create a successful service experience. More importantly, we understand the critical impact of downtime, which drives us to resolve your service issues quickly and in the most cost-effective manner. Our customers routinely cite our high level of integrity, reliability and trustworthiness as some of the reasons we are their preferred service provider (see our Testimonials page for more information). Our mission is truly exemplary service, and we will not rest until you are fully satisfied. This is why our customers continue to give us more business over time and we have experienced an almost nonexistent attrition rate.