Cytiva™ Xcellerex™ X-platform bioreactors
You rely on your equipment. Your equipment should rely on ATG.
When your Cytiva™ Xcellerex™ X-platform Bioreactor requires service, you need experts who can get it running smoothly without delay. At Analytical Technologies Group, we focus on the maintenance and repair of bioreactors like the X-Platform, equipping our field engineers with the specialized expertise to quickly identify and resolve any performance issues. With a well-stocked inventory of replacement parts, we ensure rapid turnaround times that minimize downtime and restore your lab’s productivity.
We’ll get your system back on track quickly — and keep it that way.
Tips for keeping your Cytiva™ Xcellerex™ X-platform Bioreactor in good working order:
Before each batch (at least biannually), test audible visual indicator functionality, and test emergency stop functionality.
Change the TCU filter and inspect and clean the TCU stainer once yearly
Before each batch, perform a DO probe calibration, ph probe calibration, and pump calibration
Before each batch (at least semi-annually), perform temperature probe calibration
Clean your system on a weekly basis
Having technical problems with your Cytiva™ Xcellerex™ X-platform Bioreactor?
Fast Response
We provide very prompt responses to customers within one business day.
Fast Turnaround
Our field service engineers are expediently dispatched across North America & Europe to fulfill your service request.
Expert Staff
ATG’s highly trained, highly skilled staff ensure your instruments remain in optimal condition.
Parts In Stock
To minimize instrument downtime, we stock virtually all parts for the systems in which we specialize.
Cytiva™ Xcellerex™ X-platform Bioreactor Troubleshooting Tips:
If the bag pressure is too high:
The bag pressure sensor cable might not be connecting with the cabinet assembly. Make sure that the cable connector is oriented correctly and is firmly pushed together.
The exhaust filter might be wet, and the automatic switch to the exhaust filter 2 might not have occurred. Stop the mass flow controllers, clamp off the affected filter, install a new filter (keep aseptic conditions during the procedure) and use a clamp to isolate the wet filter and prevent contamination of the batch.
The bag pressure sensor might not be connected to the sensor cable from the cabinet assembly. Connect the pressure sensor to the cabinet assembly.
If your measurement value is not as expected:
The DO probe connector was wetted and did not dry completely. Verify that the connectors are clean and dry. The connector may be cleaned with isopropyl or methyl alcohol to remove water from beneath the contacts.
If the mass flow controller does not reach setpoint:
The incoming gas supply might be insufficient; Make sure that the gas supply is sufficient for the system. Make sure the regulator valves are open.
