Service for the AKTA Start Protein Purification System
You rely on your equipment. Your equipment should rely on ATG.
Analytical Technologies Group has deep expertise maintaining and repairing AKTA™ instruments, including the AKTA Start™. We are able to perform rapid repairs due to keeping parts on hand and having only the most knowledgeable field service engineers. See why over 2000 customers trust ATG to ensure their AKTA instruments have a long, productive life.
Tips for keeping your AKTA Start™ in good working order:
Daily:
Visually inspect the instrument for leakages in the flow path.
Regularly check the Pump for leakage. If there are signs of liquid leaking from the Pump, check the integrity of the pump tubing and the tubing connections.
Always clean the column and the system flow path after use and leave the system filled with DM water.
Weekly:
Calibrate the pump.
Visually inspect the inlet filters and clean them if necessary.
Monthly:
Clean the instrument.
Clean the fraction collector.
Calibrate the touch screen.
Clean the conductivity cell.
See the user manual for more information. Misplaced your manual? We’ve got you covered.
Having technical problems with your AKTA Start™?
Fast Response
We provide very prompt responses to customers within one business day.
Fast Turnaround
Our field service engineers are expediently dispatched across North America & Europe to fulfill your service request.
Expert Staff
ATG’s highly trained, highly skilled staff ensure your instruments remain in optimal condition.
Parts In Stock
To minimize instrument downtime, we stock virtually all parts for the systems in which we specialize.
AKTA Start™ Troubleshooting Tips:
If you’re facing issues with the touch response, re-calibrate the instrument display.
If the display backlight is not working, perform Display →Diagnostics and adjust the backlight setting if necessary.
If you are seeing ghost peaks, degas the buffer before use, clean the system flow path, and clean the column.
If you are getting incorrect or unstable readings or out of specification conductivity values, clean the conductivity cell, and check that the conductivity module cable is connected properly to the connector behind the flow cell.
If the pump is giving out an erratic flow, remove the air bubbles trapped in the flow path by flushing the flow path with DM water or buffer.
Warning code 011 (system over-temperature) can be caused by temperatures which are too low or too high. If you are using the system in a cold room or chromatography refrigerator, ensure the temperature is not below 4°C. The problem can also be caused if the temperature is over 35°C, which is usually due to the instrument being in direct sunlight.
If you cannot power on your system, check the fuses located adjacent to the main power inlet. Disconnect the instrument from power, use a small flat-head screwdriver to open the fuse cover, then manually remove the fuse and inspect it. The fuse is type F5AL250V.
