Agilent® Triple Quadrupole LC/MS System Service & Repair
You rely on your equipment. Your equipment should rely on ATG.
Analytical Technologies Group provides specialized maintenance and repair services for Agilent® Triple Quadrupole LC/MS Systems—including the Ultivo, 6475A, and 6495D—as well as other Agilent® mass spectrometers. By concentrating on a select group of product lines, our service engineers develop and sustain an exceptional depth of expertise in the Agilent® Triple Quadrupole LC/MS Systems and related instruments. We maintain an extensive inventory of parts to ensure rapid response and minimal downtime whenever service is required. Through our comprehensive service contract plans, your Agilent® Triple Quadrupole LC/MS Systems receive the dedicated support needed to deliver consistent performance and long-term reliability.
Tips for keeping your Agilent® Triple Quadrupole LC/MS System in good working order:
Clean the spray chamber daily, or anytime you suspect carryover contamination from one sample or analysis to another.
Check and fill the calibrant bottle weekly if you tune the instrument frequently, or if the calibrant has expired.
Clean the nebulizer on a weekly basis by passing the vapors of solvents like IPA, methanol, acetonitrile, or water through the LC/MS system.
Check the rough pump oil level once every 3 months.
Replacing the MS40+ pump oil and filter every six months. Replace it sooner if the oil appears dark or cloudy.
Having technical problems with your Agilent® Triple Quadrupole LC/MS System?
Fast Response
We provide very prompt responses to customers within one business day.
Fast Turnaround
Our field service engineers are expediently dispatched across North America & Europe to fulfill your service request.
Expert Staff
ATG’s highly trained, highly skilled staff ensure your instruments remain in optimal condition.
Parts In Stock
To minimize instrument downtime, we stock virtually all parts for the systems in which we specialize.
Agilent® Triple Quadrupole LC/MS System Troubleshooting Tips:
To correct for overpressure:
Back flush your column.
Clear blocked frit by reversing flush with a strong solvent.
Wash your column by eliminating column contamination and clearing blocked packing.
If you are finding ghost peaks:
Check your solven bottles (make sure they are not flushed or specific for MS applications)
Check your solvents (use MS grade solvents from reliable suppliers)
Check your degasser (flush all solvent channels with aqueous and organic solvents, switch channels for troubleshooting)
