Highest Quality, Customer-Focused Service
ATG offers a high quality, expert alternative to the equipment manufacturer for servicing your bioprocess equipment. This high quality service comes with our unique commitment to our customers' success and our ongoing professional development training programs to ensure that service delivery meets or exceeds our customers’ expectations. Our service partnership with our customers allows for custom validation paperwork as well as procedures including additional check points to meet FDA requirements. Industry-leading response time ensures that your production process is NOT delayed, avoiding extremely costly losses of time and precious materials.
Customer Focus: Your success, productivity and satisfaction matter to us. As an ATG customer you are highly valued.
Personalized and Flexible: We offer custom programs to meet your needs.
Top Quality, Best Value: We offer unsurpassed AKTA™ Process and AKTA™ Bioprocess service at very competitive prices
Documentation, Compliance, Traceability
Our technicians are fully trained in a variety of gowning and clean-room procedures, facilitating shorter site-specific delays. Bioprocess services performed by our engineers range up to and can include all parts and documentation needed to ensure your success and provide the traceability you need. We can supply NIST traceability documentation, conformance documentation for each part and elastomer replaced, calibration reports that validate your unit meets manufacturers’ specifications and ensure that your instrument is working at peak efficiency.
IQ/OQ Services and Documentation Available
Calibrated test equipment used and certifications provided
Customized calibrations to fit your pH and conductivity values of interest
UV standards with associated NIST paperwork including cell path length calculations to verify and ensure linearity of your UV cell and monitor
Complete wetted-path exchanges to support product changes or instrument refurbishment, or to clear bio-burden concerns or trouble spots in your instrument
Range Of Services
In addition to on-time, top quality repairs we offer other services to our customers.
Certification of new instruments before they go online in a production environment or to bring an older or relocated instrument up to specifications before production starts
Additional valves, filters and pumps can be added post-installation as your needs evolve
Providing our customers with the best bioprocess service and support is the ATG Way. Contact Us to learn more about how we can help you keep your process productivity at peak performance at affordable prices.
Note: GE Healthcare is the owner of all AKTA™ brands and products.