Photo by chinaface/iStock / Getty Images
Photo by chinaface/iStock / Getty Images

We service and maintain analytical and bioprocess instrumentation with a focus on FPLC equipment and bioprocess skids in addition to single & multi-mode plate readers and plate washers.

Service Mission

We strive to be not just another service provider, but a trusted adviser. When you call for service, you immediately speak with a Customer Service Representative specifically assigned to you. Your work order is then directly transmitted to an ATG Field Service Engineer (FSE), who reaches out the same day to perform a fact finding call on your system’s problem. No red tape and no waiting for the next available agent, leaving you waiting for days while your deadlines approach. We are typically on-site within 1-2 days.

As your trusted resource, we work to establish strong rapport and extensive customer communication to create a successful service experience. More importantly, we understand the critical impact of downtime, which drives us to resolve your service issues quickly and in the most cost-effective manner. Our customers routinely cite our high level of integrity, reliability and trustworthiness as some of the reasons we are their preferred service provider (see our Testimonials page for more information). Our mission is truly exemplary service, and we will not rest until you are fully satisfied. This is why our customers continue to give us more business over time and we have experienced an almost nonexistent attrition rate.

Expertise Leads to Minimal Downtime

ATG has made a deliberate choice to focus on just a handful of systems to ensure we are absolute experts in repairing and maintaining these instruments. After many years of R&D, we are able to troubleshoot and repair down the component level in the field. As a result, your systems will experience minimal downtime. Our approach to service, and the reason that we are able to deliver extraordinary quality and rapid turn-around, is that we have not over-extended ourselves claiming to be experts on every system out there. With focus comes in-depth knowledge and experience, which results in success.

ATG People Make the Difference

Our FSE have extensive experience working with the instruments that we service, and include industry veterans bringing 30+ years of scientific and laboratory experience resolving complex instrumentation issues. They are vaccinated and trained to operate in cleanrooms and other regulated environments, and accustomed to ordinary operating procedures and protocols within laboratories. In addition to being consummate engineering experts, our FSE are courteous, customer-centric and highly professional.

Value

We provide cost-effective service and can be flexible on structure to accommodate budgetary constraints. ATG prices are more affordable than those of the manufacturer, and our component-level repairs avoid excessive and unnecessary upcharges for component swaps, lowering your total cost of ownership. We extend the useful life of your equipment, enhancing your return on investment. We ensure that you get the best possible service without spending money needlessly, and find the best AND the most cost-effective solution to your problem.

Customer Testimonials

Please see our Testimonials page for direct feedback we routinely receive. We’d love to add you to the ranks of our highly satisfied customers!

Business Hours

Analytical Technologies Group is open Monday - Friday, 8:30AM - 5:00PM Eastern Time, during which time our representatives are standing by to assist customers.  If you contact us outside our normal business hours, we will reply the very next business day.